Client Helpdesk Documentation

Endpoint agent Use the DSE Tray Icon and Request Help Use the DSE Endpoint Agent icon in the Windows notification area to open Machine Status, read the exact protection state, refresh status, copy device information, or reach the DSE helpdesk. 6 workflow sections • 28 actions • 3 visuals Device status Understand Endpoint Status and Background Monitoring Understand the five exact Machine Status states, the status-card fields, what continues in the background, and the safe checks to complete before reporting a device condition. 6 workflow sections • 28 actions • 3 visuals Remote support Prepare for and Participate in a DSE Remote Session Prepare the affected computer, verify the support request, protect private information, and understand the display, protected-key, clipboard, full-screen, and session controls used by an authorized DSE technician. 6 workflow sections • 27 actions • 3 visuals Remote clipboard Use Copy and Paste Safely During Remote Support Remote clipboard text crosses only when the DSE technician uses Paste to remote or Copy from remote through the secure relay; ordinary local copy and paste does not automatically cross the session boundary. 7 workflow sections • 30 actions • 3 visuals Session closeout End a Remote Session and Confirm It Is Closed End the current viewer connection cleanly, verify remote control has stopped, keep the endpoint service running, and reconnect through a new authorized session when more work is required. 6 workflow sections • 26 actions • 3 visuals