DSE Customer Helpdesk
Client Helpdesk Documentation
Searchable, step-by-step DSE guides for customer accounts, tickets, endpoint status, remote support, system issues, scheduling, quotes, purchase orders, ordering, and escalation.
How to use the DSE client helpdesk
Choose a category or search all 27 customer-safe guides. Every guide uses numbered actions, verification steps, fictional examples, and linked visuals that can be opened full size.
Showing 11 of 27 guides. Production reviewed July 16, 2026.
11 guides
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Tickets and Client Accounts
Create, find, update, secure, and organize customer requests and account access.
New request
Open a Support Ticket
Signed-in clients use the Open Ticket page to send DSE a new service request with the details needed to triage and route the work.
5 workflow sections
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23 actions
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3 visuals
Existing request
Check Request Status
Clients can check request status without signing in by using the email address and ticket number associated with the request.
4 workflow sections
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15 actions
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3 visuals
Client portal
Client Sign In
A verified client account is required to create portal tickets and gives clients access to ticket history, private replies, and account-specific information.
4 workflow sections
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17 actions
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3 visuals
Account setup
Create and Verify a Client Account
Public registration is available, but the email address must be verified before the account can be used to create and manage portal tickets.
4 workflow sections
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19 actions
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3 visuals
Signed-in clients
My Requests and Ticket History
Signed-in clients can use My Requests to review ticket history, see current status, and open ticket details.
4 workflow sections
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16 actions
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3 visuals
Ticket conversation
Reply to an Existing Ticket
Use the ticket detail page to read DSE replies, answer questions, and add screenshots or attachments.
4 workflow sections
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15 actions
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3 visuals
Account
Profile and Account Settings
Clients should review their account information and ask DSE to verify locked identity, contact, company, or site changes.
4 workflow sections
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15 actions
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3 visuals
Customer access
Company, Site, and Ticket Visibility
Ticket visibility depends on your contact record, company or site membership, primary-contact settings, collaborator access, and the company ticket-sharing policy.
3 workflow sections
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14 actions
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3 visuals
Request progress
Ticket Status, Ownership, and Timing
Production tickets use Open, Resolved, Closed, Archived, and Deleted statuses. Replies, assignment, scheduling, and dependencies provide the rest of the workflow context.
3 workflow sections
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13 actions
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3 visuals
Secure evidence
Attachments, Screenshots, and Sensitive Information
Attachments can make troubleshooting faster, but they should contain only the customer and system information needed for the specific ticket.
3 workflow sections
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14 actions
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3 visuals
Email support
Open a Ticket by Email
Clients can also open a support ticket through the verified production mailbox helpdesk@detection-systems.com.
5 workflow sections
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20 actions
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3 visuals