Skip to main content
DSE Support Center
DSE Customer Helpdesk

My Requests and Ticket History

Signed-in clients can use My Requests to review ticket history, see current status, and open ticket details.

Open a Ticket Check Ticket Status Docs Home
Signed-in clients

My Requests and Ticket History

Signed-in clients can use My Requests to review ticket history, see current status, and open ticket details.

Tickets and Client Accounts 4 workflow sections 16 numbered actions 3 linked visuals Reviewed July 16, 2026
Production address https://helpdesk.dsesecurity.com/

Confirm HTTPS and the exact domain before entering account or ticket information.

Visual walkthrough

Open any visual for a full-size reference

The annotated screenshot uses numbered red boxes and arrows. Read callouts 1, 2, and 3 in order, then return to the written steps below for the complete procedure.

Illustrated DSE My Requests ticket list. Open full size
Visual 1 Illustrated signed-in customer example. All names and ticket records are fictional.
Illustrated DSE ticket lifecycle and timing workflow. Open full size
Visual 2 Related workflow: Illustrated production ticket lifecycle. All records are fictional.
Annotated DSE walkthrough for My Requests and Ticket History with three numbered red callouts, boxes, and arrows. Open full size
Visual 3 Annotated walkthrough: follow red callouts 1 through 3 to confirm context, complete the action, and verify the result. The screenshot is a sanitized training view with fictional records.
1
Workflow section 1 of 4

Review requests efficiently

  1. Start with tickets showing recent updates or a request for customer information.
  2. Confirm ticket number, subject, company or site, status, and last update before opening the conversation.
  3. Search prior closed requests for history, but open a new ticket when the new issue is unrelated.
  4. Report missing or unexpected tickets to DSE instead of creating duplicate accounts or changing company information yourself.
Back to top
2
Workflow section 2 of 4

What the list shows

  1. Ticket number and subject.
  2. Current production status, such as Open, Resolved, or Closed.
  3. Last update time so you can quickly see recent activity.
  4. Links to open the full ticket conversation.
Back to top
3
Workflow section 3 of 4

How to use it

  1. Sign in to the client portal.
  2. Open My Requests or Tickets from the client navigation.
  3. Select a ticket number or subject to review the conversation.
  4. Open a new ticket if the request is unrelated to an existing issue.
Back to top
4
Workflow section 4 of 4

Finish and verify the customer action

  1. Wait for the confirmation page, updated conversation, email, or account message before repeating the action.
  2. Confirm the customer, company, site, DSE-###### ticket, and visible status are the ones you intended.
  3. Save the confirmation or reply on the same ticket when more information is needed.
  4. Contact DSE immediately if account or ticket visibility includes unrelated customer information.
Back to top
Final verification

Before you leave this guide

  1. Confirm context. Recheck the DSE domain, signed-in account, company or site, ticket number, device, and request type shown on screen.
  2. Confirm the result. Perform one harmless verification and make sure the visible status matches what you expected.
  3. Keep the reference. Save the DSE-###### ticket number, confirmation, or other safe reference needed to continue the same conversation.
  4. Stop on a mismatch. Do not repeat a high-impact action. Preserve a safe screenshot, note the time and exact error, refresh once, and update or open the correct DSE ticket.

Content owner: DSE Service Operations. Production reviewed July 16, 2026. Examples and visuals are customer-safe and use fictional data.

Need help from DSE?

If you still need assistance, open a ticket or check the status of an existing DSE-###### request.

Please Wait!

Please wait... it will take a second!