Email support
Open a Ticket by Email
Clients can also open a support ticket through the verified production mailbox helpdesk@detection-systems.com.
Production address
https://helpdesk.dsesecurity.com/
Confirm HTTPS and the exact domain before entering account or ticket information.
Visual walkthrough
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The annotated screenshot uses numbered red boxes and arrows. Read callouts 1, 2, and 3 in order, then return to the written steps below for the complete procedure.
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Clients can open tickets by email
Email this verified production address to create a support ticket:
1
Workflow section 1 of 5
Send and maintain one email conversation
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Address the first message to helpdesk@detection-systems.com and use a subject that states the site or system and symptom.
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Send one complete request and keep the confirmation containing the ticket number.
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Use Reply in the same email thread without changing the subject so the update stays on the existing ticket.
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Start a separate email only when the new request is unrelated to the original ticket.
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Never email passwords, one-time codes, private keys, API secrets, or unrelated customer information.
2
Workflow section 2 of 5
Verified production support email
3
Workflow section 3 of 5
What to include in the email
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A clear subject line that summarizes the issue.
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Your name, company, site, and best callback number.
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The affected system, device, user, camera, door, panel, workstation, or service.
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When the issue started and whether it is still happening.
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Screenshots, photos, error messages, or timestamps when available.
4
Workflow section 4 of 5
What happens next
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The helpdesk creates a support ticket from your email.
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DSE Support reviews and routes the request.
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Replies from DSE will come through the ticket system.
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Keep the ticket number from the confirmation email for future updates.
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Reply in the same email thread so updates stay on the existing ticket.
5
Workflow section 5 of 5
Finish and verify the customer action
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Wait for the confirmation page, updated conversation, email, or account message before repeating the action.
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Confirm the customer, company, site, DSE-###### ticket, and visible status are the ones you intended.
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Save the confirmation or reply on the same ticket when more information is needed.
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Contact DSE immediately if account or ticket visibility includes unrelated customer information.
Final verification
Before you leave this guide
- Confirm context. Recheck the DSE domain, signed-in account, company or site, ticket number, device, and request type shown on screen.
- Confirm the result. Perform one harmless verification and make sure the visible status matches what you expected.
- Keep the reference. Save the DSE-###### ticket number, confirmation, or other safe reference needed to continue the same conversation.
- Stop on a mismatch. Do not repeat a high-impact action. Preserve a safe screenshot, note the time and exact error, refresh once, and update or open the correct DSE ticket.
Content owner: DSE Service Operations. Production reviewed July 16, 2026. Examples and visuals are customer-safe and use fictional data.