New request
Open a Support Ticket
Signed-in clients use the Open Ticket page to send DSE a new service request with the details needed to triage and route the work.
Production address
https://helpdesk.dsesecurity.com/
Confirm HTTPS and the exact domain before entering account or ticket information.
Visual walkthrough
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The annotated screenshot uses numbered red boxes and arrows. Read callouts 1, 2, and 3 in order, then return to the written steps below for the complete procedure.
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1
Workflow section 1 of 5
Before the ticket form opens
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Create and verify your individual client account if you have not already done so.
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Sign in at https://helpdesk.dsesecurity.com/login.php. The Create Service Request link takes signed-out visitors to this secure sign-in step.
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Have your company, exact site, callback number, first known time, affected people or devices, impact, and safe evidence ready.
2
Workflow section 2 of 5
Submit and verify the request
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Confirm the requester, company, and site when those values are shown.
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Choose the closest help topic, write a concise subject, and describe the issue in complete sentences.
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Attach only relevant redacted files and wait until every filename appears in the form.
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Review once, submit once, and wait for the confirmation page and email.
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Open My Requests or Check Request Status before resubmitting when a confirmation is delayed.
3
Workflow section 3 of 5
Information to include
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Site name, building, suite, or location.
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Affected user, workstation, camera, door, panel, device, or service.
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What is happening and when it started.
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Whether the issue affects one person, one device, one site, or everyone.
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Screenshots, photos, error messages, or example timestamps when available.
4
Workflow section 4 of 5
How to submit
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Sign in with the verified email address for your DSE client account.
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Select Create Service Request or Open a New Ticket.
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Complete the required contact and ticket fields.
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Choose the closest help topic or request type available.
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Describe the issue clearly and attach supporting files if needed.
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Submit the request and keep the confirmation email for your records.
5
Workflow section 5 of 5
Finish and verify the customer action
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Wait for the confirmation page, updated conversation, email, or account message before repeating the action.
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Confirm the customer, company, site, DSE-###### ticket, and visible status are the ones you intended.
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Save the confirmation or reply on the same ticket when more information is needed.
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Contact DSE immediately if account or ticket visibility includes unrelated customer information.
Final verification
Before you leave this guide
- Confirm context. Recheck the DSE domain, signed-in account, company or site, ticket number, device, and request type shown on screen.
- Confirm the result. Perform one harmless verification and make sure the visible status matches what you expected.
- Keep the reference. Save the DSE-###### ticket number, confirmation, or other safe reference needed to continue the same conversation.
- Stop on a mismatch. Do not repeat a high-impact action. Preserve a safe screenshot, note the time and exact error, refresh once, and update or open the correct DSE ticket.
Content owner: DSE Service Operations. Production reviewed July 16, 2026. Examples and visuals are customer-safe and use fictional data.