Existing request
Check Request Status
Clients can check request status without signing in by using the email address and ticket number associated with the request.
Production address
https://helpdesk.dsesecurity.com/
Confirm HTTPS and the exact domain before entering account or ticket information.
Visual walkthrough
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The annotated screenshot uses numbered red boxes and arrows. Read callouts 1, 2, and 3 in order, then return to the written steps below for the complete procedure.
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1
Workflow section 1 of 4
Request a secure ticket access link
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Open https://helpdesk.dsesecurity.com/view.php.
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Enter the same email address used when the request was created.
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Enter the ticket number from the DSE confirmation email and select Email Access Link.
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Use the newest access message delivered by the DSE ticket system and verify the destination is the DSE HTTPS helpdesk.
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Sign in instead when you need all tickets available to your authorized account.
2
Workflow section 2 of 4
What you need
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The email address used when the ticket was created.
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The DSE ticket number from the confirmation email.
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An access link from a DSE ticket email, if one was provided.
3
Workflow section 3 of 4
What you can review
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Current ticket status and recent updates.
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Replies from DSE Support.
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Any questions DSE needs you to answer before the ticket can move forward.
4
Workflow section 4 of 4
Finish and verify the customer action
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Wait for the confirmation page, updated conversation, email, or account message before repeating the action.
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Confirm the customer, company, site, DSE-###### ticket, and visible status are the ones you intended.
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Save the confirmation or reply on the same ticket when more information is needed.
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Contact DSE immediately if account or ticket visibility includes unrelated customer information.
Final verification
Before you leave this guide
- Confirm context. Recheck the DSE domain, signed-in account, company or site, ticket number, device, and request type shown on screen.
- Confirm the result. Perform one harmless verification and make sure the visible status matches what you expected.
- Keep the reference. Save the DSE-###### ticket number, confirmation, or other safe reference needed to continue the same conversation.
- Stop on a mismatch. Do not repeat a high-impact action. Preserve a safe screenshot, note the time and exact error, refresh once, and update or open the correct DSE ticket.
Content owner: DSE Service Operations. Production reviewed July 16, 2026. Examples and visuals are customer-safe and use fictional data.