Browse help without signing in. A verified client account is required to create a portal ticket; email support remains available when the portal is not convenient.
Choose the closest category below. Each one sends you to the same DSE support team with better context.
Site name, affected device or user, screenshots, error messages, when it started, and urgency.
Open a TicketTell us the location, device name, event time, and whether the issue is live or recurring.
Open a TicketInclude the affected user or workstation, internet status, and any recent changes.
Open a TicketSend the project name, site, contact, deadline, and any reference numbers you have.
Open a TicketOpen branded DSE guides for tickets, status checks, sign-in, replies, profiles, and email-to-ticket support.
View Client DocsOpen the DSE system-tray icon to review the computer status or create a support ticket. Contact DSE if the icon is missing, disconnected, or reporting a warning.
Open a TicketEach category opens a focused collection of public, customer-safe articles.
Account registration, email verification, sign-in, password recovery, ticket visibility, portal troubleshooting, mobile access, and customer terminology.
8 public articles Support category Scheduling, Projects, and BillingPreparing for remote or onsite work and requesting help with projects, quotes, jobs, invoices, purchase references, agreements, and scheduling.
3 public articles Support category Security Systems and Technical SupportCustomer-safe issue checklists for video, access control, intrusion, intercom, networks, workstations, applications, and login problems.
6 public articles Support category Tickets, Replies, and NotificationsOpening and tracking requests, choosing help topics, supplying useful details, replying, adding collaborators and attachments, and using ticket email safely.
9 public articles Support category Urgency, Security, and PrivacyEscalation guidance, business impact, life-safety boundaries, sensitive-information handling, secure attachments, and customer privacy.
3 public articlesUse these public articles for the full customer-facing system: tickets, accounts, replies, attachments, notifications, security, escalation, and troubleshooting.
Summary: Use the email-and-ticket-number status tool or sign in to review an authorized request, read DSE updates, and continue the same conversation. Audience DSE customers and authorized ...
Tickets, Replies, and NotificationsSummary: Production ticket creation requires a verified client account. Register with an email address you can access, complete email verification, and keep account access private. Audience ...
Getting Started and Client AccountsSummary: Sign in with a verified client account, choose the closest public help topic, and submit one complete request for the issue. Audience DSE customers and authorized contacts ...
Tickets, Replies, and NotificationsSummary: Use the Support Center to create and track service requests, read customer-safe documentation, and keep every reply attached to the correct ticket. Audience DSE customers and ...
Getting Started and Client AccountsSummary: Describe the exact door, credential, event time, expected behavior, and current physical security state before DSE changes access-control configuration. Audience DSE customers and ...
Security Systems and Technical SupportSummary: Use the requester and collaborator controls to include only people who are authorized and need to participate in the specific support request. Audience DSE customers and authorized ...
Tickets, Replies, and NotificationsSummary: Provide the panel or station, affected point, current state, exact event time, and safety impact while following the site response procedure. Audience DSE customers and authorized ...
Security Systems and Technical SupportSummary: Attach only files that help DSE understand or resolve the request. Production permits files up to 15 MB and requires authorized ticket access to retrieve protected attachments. ...
Tickets, Replies, and NotificationsSummary: One complete ticket is easier to route, prioritize, troubleshoot, schedule, and audit than several partial requests for the same issue. Audience DSE customers and authorized ...
Tickets, Replies, and NotificationsSummary: Collect camera, location, client, time, and symptom details without changing recording or security settings unless DSE authorizes the change. Audience DSE customers and authorized ...
Security Systems and Technical SupportSummary: Choose the closest topic shown on the production form and describe impact factually. DSE confirms department, assignment, priority, and service target during triage. Audience DSE ...
Tickets, Replies, and NotificationsSummary: DSE can organize multi-site customers under a main company with separate site records and contacts. What each client sees depends on verified membership and ticket-sharing rules. ...
Getting Started and Client AccountsSummary: Use remote-session clipboard and keyboard features safely while keeping credentials, private records, and unrelated customer information out of the support session. Audience DSE ...
Urgency, Security, and PrivacySummary: Use this glossary to understand labels that appear in the DSE Support Center and in ticket notifications. Audience DSE customers and authorized contacts Procedure 2 guided sections ...
Getting Started and Client AccountsSummary: Escalate by updating the existing ticket with measurable impact and current safety status. Use emergency channels first for an immediate threat to life or property. Audience DSE ...
Urgency, Security, and PrivacySummary: Separate one-device, one-user, one-site, and company-wide symptoms and include the exact device, connection, application, account, error, and recent change. Audience DSE customers ...
Security Systems and Technical SupportSummary: The verified production helpdesk mailbox is helpdesk@detection-systems.com. A complete email can create a ticket when portal access is unavailable or email is the approved customer ...
Tickets, Replies, and NotificationsSummary: Give DSE a confirmed contact, access window, location, scope, and site constraints so remote or field work can begin safely and on time. Audience DSE customers and authorized ...
Scheduling, Projects, and BillingSummary: Business requests move faster when the ticket identifies the company, site, project or reference number, requested outcome, deadline, contact, and approval context. Audience DSE ...
Scheduling, Projects, and BillingSummary: Search public, customer-safe documentation before or after opening a request. Search results include support paths, step guides, and full knowledge-base articles. Audience DSE ...
Getting Started and Client AccountsSummary: Tickets are for support coordination, not secret storage. Send the minimum information DSE needs and verify that every recipient is authorized. Audience DSE customers and ...
Urgency, Security, and PrivacySummary: Use the closest help topic and include the system-specific facts below. DSE can correct routing during triage when the request details are complete. Audience DSE customers and ...
Security Systems and Technical SupportSummary: Use these checks for account, ticket-access, browser, and attachment problems before opening a new support request. Audience DSE customers and authorized contacts Procedure 4 ...
Getting Started and Client AccountsSummary: Understand what DSE endpoint status means, what background monitoring can check, and when a status change should become a support ticket. Audience DSE customers and authorized ...
Security Systems and Technical SupportSummary: Production ticket records use the statuses Open, Resolved, Closed, Archived, and Deleted. Assignment, queue, notes, and replies provide additional workflow context. Audience DSE ...
Tickets, Replies, and NotificationsSummary: The customer portal is responsive and can be used on current phones, tablets, and desktop browsers for account access, ticket status, replies, and attachments. Audience DSE ...
Getting Started and Client AccountsSummary: Ticket email is a notification and conversation path. Keep the DSE ticket number in the subject and reply within the same thread so updates remain attached to the correct request. ...
Tickets, Replies, and NotificationsSummary: Use the DSE Endpoint Protection tray icon to open the machine-status card, review customer-safe health and assignment details, refresh or copy device information, and reach the ...
Getting Started and Client AccountsSummary: Know how a legitimate DSE remote session starts, what the technician may do, how your privacy is protected, and how to confirm the session has ended. Audience DSE customers and ...
Scheduling, Projects, and BillingFollow these quick steps for the most common customer tasks. Each guide also links to the full branded documentation with screenshots.
Use this when something is broken, offline, intermittent, or needs DSE review.
Find updates, ticket status, and DSE replies without guessing where the request went.
Signing in keeps private replies, ticket history, and account details in one place.
Use replies to keep the conversation in the same request and avoid duplicate tickets.
Review your account and ask DSE to verify company, email, name, or phone changes that are locked in the portal.
Clients can email the verified DSE helpdesk mailbox to create a ticket when the portal is not convenient.
Please wait... it will take a second!